Support When Every Second Counts
Medical emergencies can be overwhelming and unpredictable, leaving families unsure of what to do next, especially if you don’t live close to your loved one. ElderTree’s crisis and emergency care management provides immediate, 24/7 access to your local, dedicated concierge care management team — never a third party. We offer on-demand support to help families navigate emergency room visits, hospital stays, and sudden health crises with confidence and clarity.
Our approach focuses on rapid response, clear communication, and compassionate advocacy. We coordinate with medical providers, offer real-time updates to family members, and ensure the client’s needs and wishes and best interests remain at the center of every decision. Whether you’re nearby or miles away, you can trust ElderTree to be there when it matters most.
What is Crisis Care Management?
Medical emergencies can be stressful and confusing, especially for families navigating them from a distance. Crisis care management provides immediate, 24/7 support for individuals and families during urgent medical situations, such as emergency room visits or sudden health declines. This service ensures families have expert guidance and advocacy “on the ground” with their loved one, when they need it most.
Benefits of Crisis Care Management
ElderTree’s crisis care management ensures families have clarity and confidence during medical emergencies, no matter where they are. When you can’t be with your loved one, your ElderTree team will be there.
Types of Emergency and Crisis Care Management
Our specialized crisis care management services provide immediate support, expert advocacy, and seamless coordination during medical emergencies.
Emergency Room Support and Advocacy
When a client is admitted to the ER, our care managers provide real-time support by communicating with medical staff, advocating for the client’s needs, and keeping families informed every step of the way.
On-Demand Crisis Intervention
From sudden health changes to urgent medical decisions, our team offers 24/7 access to immediate guidance, helping families navigate high-pressure situations with clarity and confidence.
Hospitalization Oversight and Transition Support
If a client is admitted to the hospital, we oversee their care, ensure proper communication between medical teams, and coordinate a smooth transition to rehab, home, or long-term care.
ElderTree Crisis Care Management Guiding Principles
At ElderTree, our dementia care consulting is rooted in these guiding principles:
We get to know the whole person—values, interests, likes, and dislikes—allowing us to provide truly individualized care. We see the world from their perspective, creating meaningful connections and helping families do the same. Through authentic relationships, ongoing evaluation, and a nurturing community, we ensure every client experiences dignity and respect.
Integrating these principles into every care plan fosters comfort, success, and meaningful engagement for individuals with dementia while supporting their families.
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Frequently Asked Question
Find answers to common questions about emergency and crisis care management.